CFPB Takes Action Against Business Collection Agencies Firm EZCORP, Inc. and Problems Face-to-face Commercial Collection Agency Compliance Bulletin We We Blog Dodd Frank

CFPB Takes Action Against Business Collection Agencies Firm EZCORP, Inc. and Problems Face-to-face Commercial Collection Agency Compliance Bulletin We We Blog Dodd Frank

On December 16, 2015, the buyer Financial Protection Bureau (CFPB) announced an administrative enforcement action against business collection agencies company EZCORP, Inc. (EZCORP), for allegedly doing unlawful commercial collection agency methods in breach associated with Electronic Fund Transfer Act (EFTA) while the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank).

EZCORP and its own associated entities, supplied high-cost, short-term, short term loans, in 15 states from a lot more than 500 storefronts, beneath the tradenames “EZMONEY pay day loans,” “EZ Loan Services,” “EZ Payday Advance,” and “EZPAWN payday advances.” The CFPB alleges that EZCORP involved with unjust and debt that is deceptive methods in breach for the EFTA and Dodd-Frank. Particularly, the CFPB alleges that EZCORP:

  • made in-person visits to consumers’ domiciles and workplaces for the true purpose of gathering debts, which visits disclosed or risked disclosing to third-parties the presence of customers’ debts and caused or risked Clarendon payday loan online causing undesirable work consequences to those customers;
  • communicated with third-parties about customers debts that are’ including calling customers’ credit sources, supervisors, and landlords;
  • deceived consumers utilizing the danger of appropriate action, and even though EZCORP would not refer customers’ records to your law practice or appropriate division;
  • lied about maybe maybe maybe not credit that is conducting on applications, but regularly went credit checks on customers;
  • needed financial obligation payment by pre-authorized bank checking account withdrawals, despite the fact that for legal reasons customer loans is not trained on pre-authorizing payment through electronic investment transfers; and
  • lied to customers by saying they might maybe maybe not stop withdrawals that are electronic collection telephone telephone calls or repay loans early.

Pursuant towards the CFPB permission purchase, EZCORP is needed to:

  • reimbursement $7.5 million to around 93,000 customers whom made re re payments to EZCORP after EZCORP made in-person collection visits or whom paid EZCORP from unauthorized or extortionate electronic withdrawals;
  • stop collecting on tens of millions in outstanding installment and payday debt presumably owed by 130,000 customers, and may also not offer that financial obligation to virtually any third-parties. EZCORP also needs to request that consumer reporting agencies amend, delete, or suppress any negative information associated to those debts;
  • stop participating in unlawful commercial collection agency methods, including making collection that is in-person, calling customers at their workplace without certain written permission through the consumers, or trying electronic withdrawals following a past effort failed because of inadequate funds without customers’ permission; and
  • pay a $3 million penalty that is civil.

In-Person Business Collection Agencies Compliance Bulletin

The CFPB released Compliance Bulletin 2015-07, to provide guidance to creditors, debt buyers, and third-party collectors related to compliance with Dodd-Frank and the Fair Debt Collection Practices Act (FDCPA) in addition to taking action against EZCORP.

Since it pertains to Dodd-Frank, CFPB Bulletin 2015-07 warns that in-person business collection agencies produces heightened danger of committing acts that are unfair methods in breach of Dodd-Frank. Especially, under Dodd-Frank an act or practice is unjust when it causes or perhaps is very likely to cause substantial problems for customers which will be maybe maybe not fairly avoidable by customers and it is perhaps perhaps maybe not outweighed by countervailing advantageous assets to customers or competition. In-person collection efforts will likely cause significant problems for customers because, for instance, third-parties like the customers’ co-workers, supervisors, clients, landlords, roommates, or next-door next-door next-door neighbors may find out about the customers’ debts, which could cause reputational as well as other injury to the buyer. In addition, in-person visits to a consumer’s workplace could potentially cause injury to the customer in the event that consumer’s company prohibits visits that are personal.

CFPB Bulletin 2015-07 also warns that in-person commercial collection agency efforts pose heightened dangers of breaking the FDCPA. For instance, area 805(a)(1) and (3) associated with the FDCPA prohibit loan companies yet others susceptible to the Act from chatting with a customer about a financial obligation “at any uncommon time or spot or time or destination understood or that should be regarded as inconvenient into the customer” or “at the consumer’s destination of work in the event that debt collector understands or has explanation to learn that the consumer’s company forbids the buyer from getting such interaction.” Because in-person commercial collection agency efforts could be observed by customers as inconvenient or loan companies could have reason to learn that a consumer’s manager forbids customers from getting communications at their workplace, such collection that is in-person may break the FDCPA.

In addition, area b that is 805( for the FDCPA forbids third-party loan companies as well as other susceptible to the Act from chatting with anybody aside from consumer relating to the assortment of a debt. Hence, in-person collection efforts result heightened conformity dangers, because loan companies are going to connect to third-parties during those in-person collection efforts.

Finally, CFPB Bulletin 2015-07 warns that in-person collection efforts pose heightened dangers of violating the FDCPA’s prohibition against loan companies participating in conduct the normal result of which will be to harass, oppress, or punishment anybody, and from making use of unjust or unconscionable methods to gather or make an effort to collect a financial obligation.


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